Terms & Conditions

Reviews Competition Terms and Conditions:

1. By taking part in the Review Competition (Competition), all participants will be deemed to have accepted and be bound by these Terms and Conditions and our Privacy Policy. Any violation of these Terms and Conditions may result in disqualification.
2. To the extent of any inconsistency between these Terms and Conditions and any other reference to this Competition, these Terms and Conditions prevail.
3. The Competition commences at 9:00am Australian East Standard Time (AEST) on the first day of the relevant quarter when a review is received into the review database, and ends at 11:59pm AEST on the final day of month at the end of each quarter, running for a total of 3 calendar months (Promotion Periods) on each occasion.

Entries submitted and received by Robbins Conveyancing (the Promoter) after this time will not be accepted. The time of entry will in each case be the time which the online entry is received by the Promoter’s database, not the time of transmission by the entrant.

4. The Competition is open to Australian residents aged 16 years and over who enter during the Promotion Period.

HOW TO ENTER:

6. To enter the Competition, eligible entrants must, during the Promotion Period:
   a) Post a review on either the Robbins Conveyancing Google Business profile or on the Robbins Conveyancing Facebook page; and
   b) submit a valid Rating/Review about a product currently sold to the entrant by the Promoter; and
   c) register their details including (but not limited to) full name and e-mail address.
7. Entrants may enter the Competition multiple times during the Promotion Period. Each entry must be a unique valid Rating/Review about a product currently sold by the Promoter.
8. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and proof of purchase), and to disqualify any entrant whose entry is not in accordance with these Terms and Conditions or who otherwise tampers with the entry process. Manifest errors and omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
9. Incomplete, indecipherable or illegible entries will be deemed invalid at the Promoter’s absolute discretion. The Promoter accepts no responsibility for any incorrect, incomplete, lost, late or misdirected entries.
10. If there is a dispute as to the identity or details of any entrant, the Promoter reserves the right to determine, at its sole discretion, the identity or details of that entrant.
11. The Promoter’s decision is final and no correspondence or communication will be entered into in relation to such decision or associated process.

PRIZES:

12. There will be 1 winner of the prize for each promotional period. This Competition is a game of chance and an entry will be drawn from random entries that have been submitted during the Promotion Period. The Promoter reserves the right, at its discretion, to draw additional valid reserve entries and record them in order in the case of an invalid entry or where an ineligible entrant is drawn.
13. The winner will be notified by post to the address last recorded as their postal address by Robbins Conveyancing. The winner’s name and the winning entry may be published on the Promoter’s social media platforms, and in any other Promotional Material the Promoter deems relevant. Entrants consent to their details and entry being published in these circumstances.
14. The prize must be redeemed within 10 days of the winner’s announcement and redemption is subject to product availability. If a winner does not claim their prize within the prescribed time, then they will forfeit their prize and the prize will be awarded to the next eligible entry submitted in accordance with these Terms and Conditions.
15. The total prize pool value for the entire Promotion Period is AUD $50 (inclusive of GST). 
16. The Promoter accepts no responsibility for change in prize value between now and the ultimate prize redemption date. If, for any reason, any of the specified prizes (or any part of them) are unavailable or out of stock, the Promoter reserves the right to replace them with something of similar value and/or specification. The Promoter further accepts no responsibility of the prize is lost in the mail or by the recipient.
17. Independent financial advice should be sought, as tax implications may arise as a result of accepting the prize.
18. Prizes, or any unused portion of a prize, or any part thereof, are not transferable, saleable or exchangeable and cannot be taken or redeemed as cash or equivalent. Prizes must be taken as offered and cannot be varied.
19. It is a condition of accepting the prizes that the winner must comply with all the conditions of use of the prize and the prize supplier’s requirements.
20. The prize will be delivered to the nominated mailing address of the winner to any State/Territory and/or city/suburb in Australia.

GENERAL:

21. Entrants agree that they are fully responsible for the entry which they submit, including any entry content (such as text, images, photos and videos) and any accompanying comments (Submission). The Promoter shall not be liable in any way for such Submission to the fullest extent permitted by law. The Promoter may remove any Submission without notice for any reason whatsoever. Entrants warrant and agree that: (a) they will not submit any Submission that is unlawful or fraudulent, or that the Promoter could reasonably deem to be in breach of any intellectual property, privacy, publicity or other rights, defamatory, obscene, derogatory, pornographic, sexually inappropriate, violent, abusive, harassing, threatening, objectionable with respect to race, religion, origin or gender, not suitable for children aged under 15, or otherwise unsuitable for publication; (b) they will obtain prior written consent from any person that appears or is personally identifiable in their Submission; (c) they will obtain full prior written consent from any person who has jointly created or has any rights in the Submission to the uses and terms herein; (d) their Submission does not contain viruses and will not cause injury or harm to any person or entity; and (e) they will comply with all applicable laws and regulations, including, without limitation, those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.
22. Entrants consent to the Promoter using the entrant’s name and likeness in any media for an unlimited period without remuneration for the purposes of promoting this Competition (including any outcome) and promoting any products manufactured, distributed and/or supplied by the Promoter and their related bodies corporate.
23. Entry into the Competition is conditional upon the entrant’s approval of the Promoter’s Privacy Policy and the entrant agrees that by entering into this Competition, the entrant consents to the terms of the Promoter’s Privacy Policy.
24. Any cost associated with accessing the promotional website situated at robbinsconveyancing.com.au is the entrant’s sole responsibility and is dependent on the Internet service provider used. The Promoter accepts no responsibility for entrants’ use (or attempted use) of the website. 
25. If, for any reason, this Competition is not capable of running as planned, including, but not limited to, as a result of tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter, which corrupt or affect the administration, security, fairness or integrity or proper conduct of this Competition, the Promoter reserves the right, at its sole discretion: (a) to disqualify any entrant who tampers with the entry process; or (b) to cancel, terminate, modify or suspend the Competition, as appropriate. If this Competition is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter also reserves the right, at its sole discretion, to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to cancel, terminate, modify or suspend the Competition, as appropriate.
26. The Promoter does not exclude any rights or remedies in respect of goods or services which cannot be excluded, restricted or modified by law. However, to the fullest extent permitted by law, the Promoter (including its officers, employees and agents) excludes all liability (including for negligence) for any personal injury or any loss or damage (including for loss of opportunity, business, goodwill or profits), whether direct, indirect, special or consequential, arising in any way out of the Competition, including, but not limited to, where arising out of the following:
    a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control);
    b) any theft, unauthorised access or third party interference;
    c) any entry or prize claim that is cancelled, delayed, interrupted, diverted, late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter or otherwise);
    d) any variation in prize value or specification to that stated or referred to in these Terms and Conditions;
    e) any tax liability or similar charge incurred by the winner; or
    f) use of a prize by the winner.

27. The Promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, entries or any other event beyond its control and, in these circumstances, the Promoter may, at its absolute discretion, cancel the Competition (without liability) and, if it elects to do so, recommence it from the start on the same conditions.
28. Without limiting any other terms herein, the entrant indemnifies the Promoter for any breach of the above terms, conditions or warranties.
29. All entries become the property of the Promoter (including any intellectual property rights comprised therein). All opt-in entries will be entered into a database and the Promoter may use the entrants’ names, addresses and telephone numbers for future promotional, marketing and publicity purposes in any media worldwide without notice and without any fee being paid, unless otherwise advised by the entrant. By opting-in, entrants confirm that they allow their details to be used for this purpose. If entrants no longer consent to their details being used for future marketing purposes, the entrant should contact the Promoter via the details set out below. Any request to update, modify or delete the entrant’s details should also be directed to the Promoter.
30. The Promoter is Robbins Conveyancing Group Pty Ltd (ABN: 88622296495).

If you have any questions regarding these Terms and Conditions, the Promoter may be contacted by email info@robbinsconveyancing.com.au or by telephone on 08 8490 0797.

Robbins Conveyancing Group Pty Ltd General Terms and Conditions of Business

The Robbins Conveyancing Group Pty Ltd Terms and Conditions are set out below and are the basis on which we will provide our professional services.

Form 1 Preparation:

Preparation of a Form 1 Vendor’s Statement is subject to you completing the Form 1 Questionnaire and Payment Authority with all relevant information relating to the property. We are not liable or responsibility for any changes you make to the Form 1 Vendor’s Statement once received from us.  We provide no warranty as to the accuracy of the details provided in the Form 1 Questionnaire and Payment Authority and it is the responsibility of the Vendor to check the Form 1 Vendor’s Statement for any errors before signing it. You must advise us immediately if there are any errors in the Form 1 Vendor’s Statement so that we can amend accordingly.

Whilst Robbins Conveyancing make every effort to prepare the Form 1 Vendor’s Statement within 48 hours of receipt of all government prescribed searches, we give not guarantee as to the period of time that it takes for the government prescribed searches from the various departments to respond to our requests, once they have been ordered. The Form 1 Vendor’s Statement will be provided to the Vendor and/or their Agent upon completion via email as a PDF attachment.

By completing and signing the Form 1 Questionnaire and Payment Authority, you are indemnifying Robbins Conveyancing from any liability as a result of any claims or use of the Form 1 and any loss or damage suffered as a result of any circumstances in relation to the Form 1 Vendor’s Statement and its use(s).

The Form 1 Vendor’s Statement is current at the time of receipt by the Vendor, or by their Agent. Robbins Conveyancing Group cannot be held liable for amendments to legislation and changes to the government searches or information provided by the Vendor between the time of signing the Form 1 and serving the Form 1. In order for the government searches to be accurate at the time of serving the Form 1 Vendor’s Statement, updates must be ordered on government searches. If the Vendor or the Agent fail to request updated searches or the Vendor does not agree to pay for updated searches, the Form 1 may be deemed defective and Robbins Conveyancing Group cannot be held liable. All documents provided by us are intended for the use of the client(s) or their Agent for the purpose of selling the property and must not be used for any other purpose(s) unless authorised by us in writing.

Robbins Conveyancing Group Pty Ltd Terms and Conditions

1. Professional Fees:

The professional fee for transactions is based on the quote provided to you prior to engaging our services, unless otherwise agreed or varied in writing. This is the fee which applies to the usual tasks undertaken for transactions of this type and includes checking the Contract and other documentation and advising of any implications, checking Statutory Searches, attending to the preparation of documents usually required to transfer the property, liaising with the Real Estate Agent and other Conveyancers, liaising with your financial institution in relation to your mortgage, preparing a Settlement Statement and undertaking all relevant financial calculations, attending to stamp duty obligations (if applicable), advising you once settlement has occurred and notifying the real estate agent and appropriate authorities that settlement has taken place. This fee also includes the costs of disbursements which will be incurred as part of our service to you, for such things as postage, file storage (for a minimum of 7 years), courier costs, faxing, telephone usage, etc.

2. Government Prescribed Searches

Government statutory and prescribed searches may be required to complete your transaction, including enquiries necessary to prepare transfer documentation and calculate adjustments for rates and taxes. The cost of these searches is additional to our professional fees. Your conveyancer will advise you of the applicable costs during the transaction.

3. Electronic Conveyancing (PEXA)

National Electronic Conveyancing (“NEC”) allows property transactions and Lands Titles Office dealings to be completed electronically throughout Australia. Where your transaction is completed electronically through PEXA, a PEXA fee will apply at the prevailing rate charged by PEXA at the time of settlement.

4. Trust Account Administration Fee

Where settlement funds are held in the Robbins Conveyancing Trust Account pending mutual instructions, agreement between parties and/or court orders, an administration fee of $22.00 per month (including GST) will apply. 

5. Additional Charges

Our fixed fee applies to a standard conveyancing transaction only. If your matter becomes unusually complex or requires additional work outside the scope of a standard transaction (including but not limited to default notices, contract disputes, extensions, rescissions or additional negotiations), we reserve the right to charge additional professional fees. We will notify you in writing before undertaking any additional work and explain why the additional work is necessary. 

6. Legal Work

As licensed conveyancers, our services are limited to work permitted under conveyancing legislation. Where your matter involves legal work outside the scope of conveyancing services, you may choose to engage Robbins Lawyers Pty Ltd or seek advice from an independent legal practitioner of your choice. If you engage Robbins Lawyers Pty Ltd, a separate Costs Agreement and Retainer will apply. 

7. Swimming Pools and Spas

If the property includes a swimming pool or spa, South Australian legislation requires compliance with current pool and spa safety standards. Further information can be obtained from the South Australian Government website. Substantial penalties may apply for non-compliance, including enforcement action. 

8. GST Disclaimer

We do not provide taxation or GST advice. You acknowledge that you have not relied upon Robbins Conveyancing for advice regarding the GST implications of your transaction and that you are responsible for obtaining independent accounting or taxation advice where required. To the fullest extent permitted by law, Robbins Conveyancing excludes all liability arising from any GST treatment, misunderstanding or taxation consequence relating to your transaction. 

9. Insurance

       (a) Purchasers: The risk in a property commonly passes to the purchaser upon execution of the          Contract of Sale. We strongly recommend that purchasers arrange building and public liability         insurance immediately after signing the contract.

       (b) Vendors: Sellers should not cancel any insurance policies relating to the property until        settlement has been completed and confirmed.

 

10. Payment Arrangements

Where settlement funds are available, our professional fees and disbursements will be deducted from settlement proceeds. If insufficient funds are available at settlement, or if your matter does not proceed to settlement, payment of our invoice is required within seven (7) days of the invoice date. We reserve the right to suspend work on your matter, retain documents where legally permitted, and/or commence debt recovery proceedings if accounts remain unpaid. If a transaction does not proceed to completion, you remain liable for all professional fees and expenses incurred up to the date the matter concludes or terminates. 

11. Speaking to Your Lender

Where we also act for your proposed lender in the transaction, we have a duty to disclose all relevant information relating to your purchase and mortgage to the lender. This may include discrepancies between information provided to us and the mortgage application, together with any cashback arrangements, rebates or discount schemes. If a conflict of interest arises, we may be required to cease acting for you. 

12. Certificates of Title

Certificates of Title in South Australia are now held electronically. Following settlement and registration, we will provide you with a digital copy of the Certificate of Title at a cost of $37.95, which will be emailed to you. 

13. Trust Money

You may be required to deposit funds into our trust account from time to time. You authorise us to use trust monies held on your behalf to pay rates, taxes, government fees, Lands Titles Office fees, search fees, professional fees, disbursements and other authorised expenses associated with your transaction.

    Trust Account Details

    Name: Robbins Conveyancing Trust Account

    BSB: 105-078

    Account Number: 064140440

 14. Termination by You

You may terminate our services at any time by providing written notice. 

15. Termination by Us

We may cease acting for you upon good cause and reasonable notice, including where you fail to comply with this agreement or where the relationship of trust and confidence between us has broken down. We may also cease to act for you where your risk profile following our VOI/KYC process is higher than the risk we are prepared to accept, due to the additional obligations imposed on us by Australia’s AML/CTF laws. If we determine the risk to be greater than our VOI/KYC policy allows, we will inform you that we are unable to proceed with your transaction. 

16. Consequences of Termination

Upon termination by either party, all fees, disbursements and expenses incurred up to the date of termination become immediately payable. 

17. Your Agreement to Work With Us

You agree to respond to correspondence, provide instructions and documentation when requested, return phone calls where necessary, and pay invoices or trust monies when reasonably required. Failure to do so may result in termination of our services. 

18. Your Authority to Us

You authorise us to liaise with all parties involved in the transaction, provide copies of documents where reasonably required, conduct searches, and attend to all lodgement and registration requirements necessary to complete the transaction.

19. Communication

We will communicate with you using your preferred method where reasonably practicable. You acknowledge that legal and conveyancing matters often involve strict timeframes and urgent deadlines. Delays in providing instructions, signed documents or requested information may delay your transaction, and we will not be liable for delays arising from your failure to respond within required timeframes. Whilst we take reasonable precautions when communicating electronically, we are not responsible for risks associated with electronic communications, including cybersecurity risks, interception, corruption or unauthorised access. 

20. Electronic Signatures and Documents

You consent to receiving documents electronically, including by email and Adobe E-Sign, and to the use of electronic signatures by parties involved in the transaction. You acknowledge that documents required to be provided “in writing” may be provided electronically with your consent. 

21. Verification of Identity and Know Your Customer

Legislation requires conveyancers and solicitors (or an agent appointed by them) to undertake Customer Due Diligence (“CDD”) on most transactions within our organisation. Robbins Conveyancing maintains an “AMT/CTF Program”, which includes identifying the risk rating of our clients and our process for completing CDD. 

CDD under Australia’s AML/CTF laws is the process we follow to verify your identity and understand the nature of your transaction for certain designated services, so we can help prevent fraud, money laundering and other illegal activity. This may involve checking identification documents and asking a few questions about your circumstances or the source of funds. We call this our “VOI/KYC procedure” (for individuals) or “VOI/KYB procedure” (for businesses) and we are required by law to undertake these checks. We must also verify your identity and must certify each document lodged with the Lands Titles Office (“LTO”) and other government departments and registries. We must also verify that you have the authority to enter into the transaction. Each entity or individual who is involved in the transaction or a beneficial owner must complete their VOI/KYC or VOI/KYB before we can undertakework on your matter.

The fee for an individual to complete their VOI/KYC is $55 inc GST per person.The fee for an entity (including trust, company or partnership)to complete their VOI/KYB is $110 inc GST per entity.

By signing this form, you (or your authorised agent) consent to us sharing your information with LiveSign Australia or other third-party services providers that we hold a service agreement with from time to time, who conduct Verification of Identity and Anti-money Laundering checks. You also acknowledge that you have read and understood the client consent form contained in our Client Consent and Privacy Policy, including your rights and alternatives if you do not consent.

For access to our full Client Consent and Privacy Policy please click on the below link: Client Consent and Privacy Policy

22. Client Authorisation

Electronic conveyancing transactions require your conveyancer or solicitor to sign certain documents on your behalf. You authorise us to act on your behalf for the purposes of the conveyancing transaction through execution of a Client Authorisation.

23. Storage of Files and Documents

Closed files may be retained and stored at our discretion for a minimum period of seven (7) years. After that time, we reserve the right to securely destroy documents and files without further notice to you.

24. Identity, Privacy and Confidentiality

We are committed to protecting your privacy and maintaining the confidentiality of your personal information. Your information may be stored electronically and/or in hard copy format. Due to shared office facilities and systems, limited access to your information may be available to staff of Robbins Lawyers Pty Ltd (ACN: 662 743 820) where reasonably necessary for administrative purposes. Our practice management software is provided by Actionstep and limited access to information may occur where required for technical support purposes. All reasonable security measures, including multi-factor authentication, are utilised to protect your information. All advice provided remains confidential except where disclosure is required by law.

Robbins Conveyancing also maintains a “Reliance Agreement” for AML/CTF purposes with Robbins Lawyers Pty Ltd (ACN: 662 743 820). This agreement allows Robbins Conveyancing and Robbins Lawyers to share person information about you for the purposes of checking the risk rating of a client. By agreeing to these Terms and Conditions, you agree to Robbins Conveyancing sharing your AML/CTF and VOI information with Robbins Lawyers.

25. Tax and Financial Planning Advice

We do not provide financial planning, accounting or taxation advice. You are responsible for obtaining independent accounting, taxation or financial advice where required.

26. Property Disclaimers

We do not undertake physical inspections of properties, provide valuation advice or advise on environmental issues affecting a property. You are responsible for obtaining any building inspections, surveys, environmental investigations or specialist advice you consider necessary.

27. Professional Indemnity Insurance

We maintain current Professional Indemnity Insurance with Liberty Mutual Insurance. To the fullest extent permitted by law, our liability arising from this engagement is limited to the amount recoverable under our Professional Indemnity Insurance policy, currently $3 million. 

Robbins Lawyers Pty Ltd Terms and Conditions

1.	Our fees	We charge for our work either on an agreed fixed fee basis (which, if applicable, will be indicated within a Retainer Agreement or Limited Retainer Agreement) or on a time cost basis for our work calculated on an hourly rate. If an isolated task takes less than an hour, 1/10th of the hourly rate will apply to each 6 minute unit (or part of a unit) for the time spent on your matter. This means that if a task takes only say 2 minutes, it will be charged as a full 6 minutes. Our fees are calculated at the rate of $440 per hours (plus GST). The Supreme Court Scale is currently $446.90 per hour plus GST. Time cost rates are different to Court Scale rates and may be higher than the Court Scale. Another firm may charge according to the Court Scale or charge less than we do. If you would like a copy of the Scale applicable to your matter, we will provide it to you.
2.	Disbursements	In addition to our fees, you agree to pay all reasonable disbursements.  These are out of pocket expenses that we incur as your agent.  Disbursements are charged at the cost to us including GST.  We will seek your specific instructions to incur any unusual expenses.
3.	Example disbursements	Disbursements include expenses such as Government / local authority fees, Court fees and couriers and the like.
4.	GST	Our fees and disbursements are subject to GST which you must pay in addition to our fees, unless otherwise stated.
5.	Preliminary Costs Estimate	If you are asked to sign either a Retainer Agreement or a Limited Retainer Agreement you will be provided with a preliminary cost estimate based on the expected time it will take to handle your matter.
6.	The estimate is not a quote	The estimate is based on the information you have given us to date. The ultimate costs will depend on the extent of the work done and nature of expenses incurred.  We will keep you updated about any substantial changes to the estimate as the matter progresses.
7.	Billing	We will bill you on an interim basis, no more often than 21 days from the previous bill.  Accounts must be paid within 7 days of delivery of a bill.  If an account is not paid in this time, we may terminate our engagement.
8.	Interest	If a bill remains unpaid for 30 days, you agree to pay interest on the outstanding amount at the RBA Cash Rate Target plus 2%.
9.	Termination by you	You have the right to terminate our services at any time.
10.	Termination by us	Upon good cause and with reasonable notice, we have the right to cease acting for you.  This could occur if you fail to comply with a term of engagement, or if in our view, the necessary relationship of trust and confidence no longer exists between us.
11.	Consequence of termination	On termination by either of us, all fees and expenses incurred prior to termination are immediately payable by you.
12.	Retention of records and money	You agree that we are entitled to retain all trust moneys, documents and records in this matter until our bills are paid.
13.	Your agreement to work with us	It is a term of our engagement that you will reply to correspondence, return phone calls, respond reasonably to requests for instructions and pay accounts or money into trust when reasonably required. If you do not work together with us in this way, we may terminate the engagement.
14.	Your rights	You have the right to:
		·      Negotiate this costs agreement with us.
		·      Discuss any queries or concerns with us.
		·      Receive a bill of costs from us.
		·      Request an itemised bill of costs.
		·      Request written reports about the progress and costs of your matter.
		·      Apply for costs to be taxed by the Court within 6 months if you are unhappy with our costs.
		·      Apply for this costs agreement to be set aside.
		·      Make a complaint to the Legal Profession Conduct Commission (if you believe you have been overcharged.)
15.	You authorise us	To: ·        liaise with all parties necessary in the process of this transaction and provide copies of documents and statements as requested by them. ·        To make payments from our Trust Account, which may from time to time be holding money in trust, for the purposes of paying fees and charges to courts, government departments, beneficiaries under any estate or trust matters and other professionals as agreed to by you.
16.	Conveyancing Work	Where your matter involves conveyancing work, this may be handled by Robbins Lawyers or you have the choice to engage Robbins Conveyancing for those services, or another conveyancer of your choice.
17.	Communication	We will aim to communicate with you by such method as you may request. Unless instructed otherwise, we will communicate with others when appropriate by e-mail, fax or other electronic means, but we cannot be responsible for the security of correspondence and documents sent by such media. Legal matters are conducted within a specific timeframe and often the receipt of documents is of a matter of urgency. If we request documentation or the return of documents from you and they are not received within the required timeframe, we hold no responsibility or liability for the delay in transactions as a result of this.
18.	Electronic Signatures and Documents	As part of your relationship with us, we want to ensure you have all of the information you need to effectively manage your matter. Our goal is to provide you with as many options as possible for receiving your documents, including paper, attachments to emails and via Adobe E-Sign. We are required by law to give you certain information “in writing” – which means you are entitled to receive it on paper. We may provide this information to you electronically, instead, with your prior consent. We also need your general consent to use electronic records and signatures in our relationship with you. You consent to the use and receipt of documents via Adobe E-Sign that have been signed electronically by other parties.
19.	Storage of Paper and Documents	Completed files can be stored by us for seven years only. After that we have the right to destroy the file. If we are asked to store your original Will, Power of Attorney and Advance Care Directive, these will be stored securely for an indefinite period of time or unless you ask us not to store them any longer.
20.	Identity and Confidentiality	By signing our terms and conditions, you provide consent for us to store your identity documents and personal information electronically and in paper format. We share a joint premise and phone number with the employees of Robbins Conveyancing which means that your personal information can be accessed by employees of Robbins Conveyancing, for example if a receptionist answers an enquiry. The service provide for our legal practice management software is Actionstep Software Limited and as such there may be limited circumstances where your personal information can also be accessed by Actionstep, for example to resolve support requests, however they must first obtain our permission. Robbins Lawyers Pty Ltd use multi factor authentication for software programs that store your identity documents and personal information, including Actionstep Software Limited. All advice given to clients is entirely confidential, unless disclosure by law is required. We treat your privacy with highest importance and will not share your personal information without your consent. Acceptance of these terms and conditions by any client is deemed to include informed consent to such disclosure.
21.	Tax and Financial Planning Advice	Any work that we do for clients may involve tax implications or necessitate the consideration of tax planning strategies. We are not authorised to give financial or tax advice and any such advice must be sought from an independent accountant or financial advisor. It is your responsibility to seek this advice at your own discretion and cost.
22.	Limited Liability	Liability Limited by a scheme approved under professional standards legislation.   We hold Professional Indemnity Insurance and also participate in the Professional Standards Scheme which operates under the Professional Standards Act 2004 (SA).